Reputable Customer Service: Progressive, Client Customer Service Experience for Clients Who Wish to receive the highest level of service and support from their partner.
Exceptional client customer service is the basis of ACSI’s strong client relationships, high client satisfaction scores, cooperative and collaborative interactions, and superior work product and results. Some distinguishing characteristics of ACSI’s hallmark client customer service include:
To focus on our clients first, ACSI assigns dedicated representatives who enable our clients to stay in constant contact with us as well as providing dedicated services such as:
Client Service Representative (CSR)
A dedicated ACSI CSR is assigned to each ACSI client. CSR’s interact with clients on a daily basis and manage responsibilities, including onboarding and implementation, responding to client inquiries; investigating account discrepancies and anomalies; coordinating IT, connectivity, and client online access requirements; and submitting reports as prescribed by each client.
Operations Department Manager
A designated Recovery Manager experienced in the clients specific debt types is assigned to each client contract to manage collection activities and monitor performance and quality control; enforce client contract performance and regulatory standards, develop job descriptions, and establish work standards; and conduct workflow planning and operational analyses to enhance collection performance.
Resources from our Corporate Compliance, IT, Finance, and Human Resources departments support ACSI’s client contracts. These resources provide additional expertise in their respective knowledge areas to meet general and client-specific contract requirements, including technical and security requirements, trust accounting and remittance transactions, and ongoing recruiting to meet client capacity needs.
Client Access and Collaboration
Sharing information is critical to developing and maintaining successful relationships between business partners. Our Client Portal allows our clients highly secure access to obtain reports, transfer files, or exchange other key information. We also supply our clients with walk-through instructions for using the Client Center and provide hands-on training to clients as requested.