Governance, Risk Management & Compliance: Incorporating critical elements of regulatory compliance, quality assurance, security, and disaster preparation and recovery throughout our collection operations

We have instituted numerous programs, processes, and quality checks and balances to ensure complete compliance and ongoing quality improvement, including structured procedures and a documentation library, systems programming, training, auditing, and reporting. Compliance and controls are implemented, documented, measured, audited, and evaluated across ACSI’s entire business. In addition, internal and external auditing is performed to provide a double layer of assurance that ACSI is meeting not only our own quality compliance standards, but also the quality standards of our clients and the entities governing and regulating the collections industry. ACSI Compliance Team focuses on:


Regulatory Compliance

ACSI complies with the multitude of varied regulatory requirements — such as the Fair Debt Collection Practices Act (FDCPA), Privacy Act, Health Insurance Portability and Accountability Act, the Higher Education Act (Title IV), the Gramm-Leach-Bliley Act (GLBA), the Telephone Consumer Protection Act (TCPA) and the Dodd-Frank Wall Street Reform Consumer Protection Act (Dodd-Frank Act), Fair Credit Reporting Act (FCRA), and State consumer protection laws, to name a few — for which a debt collection agency, such as ACSI, is subject.


Stringent Internal Audits

ACSI has developed and implemented a detailed internal audit program. ACSI’s Quality Assurance department conducts monthly and annual audits that evaluate business operations against core areas that cover data security, legal and regulatory compliance, operations management, data storage and account records, policies and processes, job responsibilities, training, internal controls, targeted audits, and remediation of any findings. Audits are conducted against an internally developed and maintained program that factors legal and regulatory requirements, industry standards and best practices – and is constantly being evaluated for improvement in efficiency and accuracy.


Multiple Third-Party Audits

ACSI uses a number of independent firms to provide third-party auditing services for our organization. External audits provide an independent assessment of the effectiveness and compliance of ACSI’s quality program. They also provide validation and proof, frequently via certifications backed by recognized subject-matter authorities that ACSI is adhering to its quality program.


Client Contract Compliance and Quality Assurance

ACSI has a team that handles all of our quality assurance needs with respect to our client’s contractual obligations as well as In-house General Counsel and a VP of Compliance with Debt Collection Expertise.