Careers

Current Openings

Automated Collections Services, Inc. is currently seeking applicants for the following positions:

Collector – Student Loans

To apply: CLICK HERE

Please use your email address to create a Username. Then, click “Create New Account” and fill out the application. If you’re a current or former employee, your username is your company username.

Collector – Student Loans – Job Description

Position Summary: Communicate with/to the consumer the nature of the debt and overcome objections and negotiate. Analyze accounts to determine the debtor’s ability to pay.

Responsibilities:

  • Contact consumers by phone to resolve unpaid student loans, insufficient payments, payment programs, disputes, etc.
  • Maintain a queue of accounts
  • Understand and follow the Fair Debt Collections Practices Act (FDCPA) and all other relevant laws and company policies as trained
  • Maintain a working knowledge of all Student Loan Clients in employee’s queue
  • Skip Trace to find consumers
  • Utilize the internet effectively for location information
  • Process paperwork per Loan Rehabilitation program guidelines
  • Process check and credit card payments
  • Understand and follow policies and procedures regarding Deceased Borrowers, Disability claims, Incarcerated Borrowers, Borrowers deployed on active Military duty and Bankruptcy, etc.
  • Other duties as assigned by management.

Knowledge and Skills:

  • Basic knowledge of Excel, WORD and Outlook
  • Familiar with general office equipment – printer, copier, facsimile, phone
  • Excellent verbal communication skills
  • Ability to be Licensed as a Collection Agent and maintain licensure in all applicable states

Education and Work Experience:

  • High School Diploma or GED required
  • Work Experience: previous experience in collections or general office preferred, not required

Physical Requirements:

  • Ability to be present in the office and work 40 hours per week; ability to work until 7PM one night per week;
  • Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to retrieve files, attend meetings in other areas, etc.; lifting up to 10 lbs occasionally, ability to accurately and quickly record notes in computer system while speaking to customers; ability to dial phone repeatedly

To apply: CLICK HERE

Please use your email address to create a Username. Then, click “Create New Account” and fill out the application. If you’re a current or former employee, your username is your company username.

Temporary Customer Service Representative – Remote

To apply: CLICK HERE

Please use your email address to create a Username. Then, click “Create New Account” and fill out the application. If you’re a current or former employee, your username is your company username.

Temporary CSR – Remote – Job Description

ABSI, a member of the ACSI family of companies is looking for 100+ new telephone agent positions for a brand new project regarding- CO-VID 19 Vaccine Scheduling, starting immediately.  Both work from home (remote) and call center office positions (located in Nashville) are available. Pay starts at $12 per hour with raise potential!  Full-time, Part-time, daytime and weekend shifts available. Bi-lingual is a plus! Must be a TN resident.

Our ideal candidate is…..

  • Dynamic, patient and sociable individuals who want to feel good about logging into work daily
  • Driven to provide the best customer service to customers
  • Technically savvy – able to navigate basic computer software and is willing to help a large volume of customers over the phone
  • Passionate about the Customer Experience

Responsibilities:

  • Delivering the highest level of customer service – at all times
  • Receiving (and handling!) a large number of inbound calls each day, regarding the scheduling of the COVID-19 Vaccine
  • Effectively communicate provided information to the caller related to the COVID-19 Vaccine
  • Maintaining accurate, quality documentation of each and every call
  • Participate in a 1-day (paid) virtual training

Qualifications:

  • Must have a high school diploma or GED
  • Must be able to pass a background check
  • Must be a Tennessee resident
  • Strong interpersonal and communication skills
  • High integrity & professionalism, a team player!

To apply: CLICK HERE

Please use your email address to create a Username. Then, click “Create New Account” and fill out the application. If you’re a current or former employee, your username is your company username.

Why Work
for ACSI?

ACSI has placed in the top 10 of The Tennessean’s Top Workplaces, including #1 in 2016, every year for the past 4 years. ACSI was also named to Nashville’s Top 20 Workplaces on Zippia.com in 2018. ACSI is a family-owned business that believes the employees are ACSI. Without them, this is just an idea.

Better Business Bureau
The Tennessean Top Places to Work 2014-2017
ACA International
2018 Best Places to Work in Nashville - Zippia
2013 Best Places in Collections - InsideArm Logo

Potential Benefits Include:

  • Medical, Dental and Vision Plans
  • HSA (Health Savings Account)
  • 401(k)
  • Short and Long Term Disability
  • Life Insurance
  • Flexible Scheduling
  • Paid Time Off Program
  • And much much more!