Careers

NASHVILLE’S TOP WORKPLACE IS HIRING (#2 mid-size business)

ACSI has placed in the top 10 of The Tennessean’s Top Workplaces, including #1 in 2016, every year for the past 6 years. ACSI was also named to Nashville’s Top 20 Workplaces on Zippia.com in 2018. ACSI is a family-owned business that believes the employees are what makes us the best place to work!

Job Location: Nashville, TN – IN OFFICE

AUTOMATED COLLECTION SERVICES, INC. (ACSI) was established in 1988 as an accounts receivable management company. ACSI provides total recovery management services to the higher education, healthcare, government, and financial markets on a national basis.

• A+ BBB rating
• Special recognition for top management staff

Position: Healthcare Collector (Bilingual positions also available)

Salary: Up to $15.00 per hour depending on experience with potential for bonuses.

Job Summary:

Communicate with/to the consumer the nature of the debt and overcome objections and negotiate. Analyze accounts to determine the debtor’s ability to pay.

Responsibilities:

• Contact consumers by phone to resolve past due medical bills, insufficient payments, payment programs, disputes, etc.
• Maintain a queue of accounts
• Understand and follow the Fair Debt Collections Practices Act (FDCPA), Health Insurance Portability and Accountability (HIPAA) and all other relevant laws and company policies as trained
• Maintain a working knowledge of all Healthcare Clients in employee’s queue
• Skip Trace to find consumers
• Utilize the internet effectively for location information
• Process check and credit card payments
• Understand and follow policies and procedures regarding Deceased Patients, Incarcerated Patients, Patients deployed on active Military duty and Bankruptcy, etc.
• Other duties as assigned by management

ACSI Benefits Include:

• Medical, Dental and Vision Plans
• HSA (Health Savings Account)
• 401(k)
• Short and Long Term Disability
• Life Insurance
• Flexible Scheduling
• Paid Time Off Program
• Business Casual Dress Code
• Free soda and coffee
• And much more!

Minimum Requirements:

• Basic knowledge of Excel, Word, and Outlook
• Familiar with general office equipment – printer, copier, facsimile, phone
• Excellent verbal communication skills
• Ability to be licensed as a Collection Agent and maintain licensure in all applicable states.

Education and Experience:

• High School Diploma or GED required
• Work Experience: previous experience in collections, healthcare, or general office preferred, not required.

Hours of Operation: Monday-Friday 8am- 7pm (flexible scheduling)

Come find out why ACSI is one of Nashville’s best places to work!

Job Type: Full-time

Pay: $13.00 – $15.00 per hour