Careers

Position Summary: Communicate with/to the consumer the nature of the debt and overcome objections and negotiate. Analyze accounts to determine the debtor’s ability to pay.

Responsibilities:

• Contact consumers by phone to resolve unpaid student loans, insufficient payments, payment programs, disputes, etc.
• Maintain a queue of accounts
• Understand and follow the Fair Debt Collections Practices Act (FDCPA) and all other relevant laws and company policies as trained
• Maintain a working knowledge of all Student Loan Clients in employee’s queue
• Skip Trace to find consumers
• Utilize the internet effectively for location information
• Process paperwork per Loan Rehabilitation program guidelines
• Process check and credit card payments
• Understand and follow policies and procedures regarding Deceased Borrowers, Disability claims, Incarcerated Borrowers, Borrowers deployed on active Military duty and Bankruptcy, etc.
• Other duties as assigned by management.

Knowledge and Skills:

• Basic knowledge of Excel, WORD and Outlook
• Familiar with general office equipment – printer, copier, facsimile, phone
• Excellent verbal communication skills
• Ability to be Licensed as a Collection Agent and maintain licensure in all applicable states

Education and Work Experience:

• High School Diploma or GED required
• Work Experience: previous experience in collections or general office preferred, not required

Physical Requirements:

• Ability to be present in the office and work 40 hours per week; ability to work until 7PM one night per week;
• Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to retrieve files, attend meetings in other areas, etc.; lifting up to 10 lbs occasionally, ability to accurately and quickly record notes in computer system while speaking to customers; ability to dial phone repeatedly

To apply: CLICK HERE

Please use your email address to create a Username. Then, click “Create New Account” and fill out the application. If you’re a current or former employee, your username is your company username.

ABSI, a member of the ACSI family of companies is looking for 100+ new telephone agent positions for a brand new project regarding- CO-VID 19 Vaccine Scheduling, starting immediately.  Both work from home (remote) and call center office positions (located in Nashville) are available. Pay starts at $12 per hour with raise potential!  Full-time, Part-time, daytime and weekend shifts available. Bi-lingual is a plus! Must be a TN resident.

Our ideal candidate is…..

• Dynamic, patient and sociable individuals who want to feel good about logging into work daily
• Driven to provide the best customer service to customers
• Technically savvy – able to navigate basic computer software and is willing to help a large volume of customers over the phone
• Passionate about the Customer Experience

Responsibilities:

• Delivering the highest level of customer service – at all times
• Receiving (and handling!) a large number of inbound calls each day, regarding the scheduling of the COVID-19 Vaccine
• Effectively communicate provided information to the caller related to the COVID-19 Vaccine
• Maintaining accurate, quality documentation of each and every call
• Participate in a 1-day (paid) virtual training

Qualifications:

• Must have a high school diploma or GED
• Must be able to pass a background check
• Must be a Tennessee resident
• Strong interpersonal and communication skills
• High integrity & professionalism, a team player!

To apply: CLICK HERE

Please use your email address to create a Username. Then, click “Create New Account” and fill out the application. If you’re a current or former employee, your username is your company username.