Careers

Reports To: Human Resources Department
FLSA Status: Non-Exempt
Approved: May 2023

Position Summary:
As a Customer Service Representative, you are the first line of communication for our customers on the phone, through chat, or email. Whether answering simple questions or solving complex problems providing education and resolution. The key to your success is treating each customer Fair and Friendly with Dignity and Respect. You will have round-the-clock support from senior agents and supervisors who are just a phone call or chat message away when you need assistance. Our goal is to make the student loan experience easy for busy students and graduates!

Important Requirements for this position:

• You must reside within 50-75 miles of 304 Northcreek Blvd. Goodlettsville, TN 37072
• Must have the ability to travel to complete certain onboarding requirements at the office location as needed and required within appropriate time frames
• Recent eQIP (5c) Clearance with The Department of Education
• Ability to update and pass a federal background check if needed – As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM).
• Hours for this position (Pending)- Monday-Friday is not guaranteed. Nights and weekends possible.
• Additional shifts as they become available
• Work from home, remote, work is subject to change depending on client requirements, system/internet connection issues, and/or disciplinary or compliance issues.Knowledge and Skills:
• Strong interpersonal and communication skills
• High integrity & professionalism with the ability in all situations to maintain a customer service demeanor
• Self-managed and focused to maintain high levels of productivity in a work from home environment
• Ability to follow all rules, guidelines, policies and procedures in all situations
  

Physical Requirements:
Remote- Home Office

• Personal Mobile Device– MUST be an IPHONE 7 or newer or an Android 9.2 or greater device
• High speed internet connection with the ability to connect to your client assigned system utilizing a connection via ethernet cable
• The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered “high speed” your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.
• Home office with ZERO background noise and ZERO distractionsIt should be noted that in the event there are attendance issues or compliance issues remote work may be suspended and work within the office may be required.

Salary/Benefits:
We also offer great benefits and perks

• Base wage of $14.16/hour
• With an additional $4.60/hour Health and Welfare rate (for all actively worked hours)
• Paid Training
• 11 paid holidays
• Paid time off (Sick) that starts to accrue on your first day
• Paid time off (Vacation) starts to accrue after first year of employment
• Medical, Dental, Vision Plans available after 60 days of employment
• 401(k) eligible after 90 days of employment

Automated Collection Services, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

General Information
Job Title:
Bilingual: Customer Service Representative (CSR1)

Location:
304 Northcreek Boulevard
Goodlettsville, TN, 37072 United States

Base Pay: $15.00 – $20.00 / Hour
Other Compensation: Health & Welfare rate added to actively worked hours

Employee Type: Full Time Non-Exempt
Description

REMOTE POSITION

Position Summary:

As a Customer Service Representative, you are the first line of communication for our customers on the phone, through chat, or email. Whether answering simple questions or solving complex problems providing education and resolution. The key to your success is treating each customer Fair and Friendly with Dignity and Respect. You will have round-the-clock support from senior agents and supervisors who are just a phone call or chat message away when you need assistance. Our goal is to make the student loan experience easy for busy students and graduates!

Automated Collection Services, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requirements
Important Requirements for this position:

• Ability to read, write, and speak English & Spanish fluently
• You must reside within 50-75 miles of 304 Northcreek Blvd. Goodlettsville, TN 37072
• Must have the ability to travel to complete certain onboarding requirements at the office location as needed and required within appropriate time frames
• eQIP (5c) Clearance with The Department of Education preferred- but not required
• Previous experience working on an FSA contract preferred- but not required
• Ability to update and pass a federal background check if needed – As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM).
• Hours for this position (Pending)- Monday-Friday is not guaranteed. Nights and weekends possible.
  Additional shifts as they become available
• Work from home, remote, work is subject to change depending on client requirements, system/internet connection issues, and/or disciplinary or compliance issues.

Knowledge and Skills:

• Strong interpersonal and communication skills
• High integrity & professionalism with the ability in all situations to maintain a customer service demeanor
• Self-managed and focused to maintain high levels of productivity in a work from home environment
• Ability to follow all rules, guidelines, policies and procedures in all situations

Physical Requirements:

Remote- Home Office

• Personal Mobile Device- MUST be an IPHONE 7 or newer or an Android 9.2 or greater device
• High speed internet connection with the ability to connect to your client assigned system utilizing a connection via ethernet cable
• The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered “high speed” your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.
• Home office with ZERO background noise and ZERO distractions

It should be noted that in the event there are attendance issues or compliance issues remote work may be suspended and work within the office may be required.

Summary
Benefits:

We also offer great benefits and perks

• Paid Training
• 11 paid holidays
• Paid time off (Sick) that starts to accrue on your first day
• Paid time off (Vacation) starts to accrue after first year of employment
• Medical, Dental, Vision Plans available after 60 days of employment
• 401(k) eligible after 90 days of employment

General Information
Job Title:
Collector
Location:
304 Northcreek Boulevard
Goodlettsville, TN, 37072 United States

Base Pay: $15.00 – $18.00 / Hour
Other Compensation: Commission Eligible
Employee Type: Full Time Non-Exempt

Contact Information
Name: ACSI Recruitment
Email: ACSIrecruitment@acsi.net
Description
Job Title: Collector
Reports To: Team Lead, Department Manager
FLSA Status: Non-Exempt
Approved: May 2023

Position Summary:

Communicate with/to the consumer the nature of the debt and overcome objections and negotiate. Analyze accounts to determine the debtor’s ability to pay.

Responsibilities:

• Contact consumers by phone to resolve unpaid debt, insufficient payments, disputes, etc.
• Maintain a queue of accounts
• Understand and follow the Fair Debt Collections Practices Act (FDCPA), Health Insurance Portability and Accountability (HIPAA) and all other relevant laws and company policies as trained
• Maintain a working knowledge of all Clients in employee’s queue
• Skip Trace to find consumers
• Utilize the internet effectively for location information
• Process check and credit card payments
• Understand and follow policies and procedures regarding Deceased Borrowers, Disability claims, Incarcerated Borrowers, Borrowers deployed on active Military duty and Bankruptcy, etc.
• Attend all training and coaching opportunities.
• Other duties as assigned by management.

Knowledge and Skills:

• Basic knowledge of Excel, WORD and Outlook
• Familiar with general office equipment – printer, copier, facsimile, phone
• Excellent verbal communication skills

Education and Work Experience:

• High School Diploma or GED required
• Work Experience: previous experience in collections, healthcare, or general office preferred, not required.

Physical Requirements:

• Ability to work 40 hours per week
• Ability to be present in the office and/or remote after 90 days
• Prolonged sitting required (1-2 hours at a time); ability to move around the office to retrieve files, attend meetings in other areas, etc.; lifting up to 10 lbs occasionally, ability to accurately and quickly record notes in computer system while speaking to customers.

Automated Collection Services, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Summary

• Paid Training
• Paid holidays
• PTO after 90 days of employment
• Medical, Dental, Vision Plans available after 60 days of employment
• 401(k) eligible after 90 days of employment

General Information
Job Title:
Bilingual: Collector
Location:
304 Northcreek Boulevard
Goodlettsville, TN, 37072 United States

Base Pay: $16.00 – $18.00 / Hour
Other Compensation: Commission Eligible
Employee Type: Full Time Non-Exempt

Contact Information
Name: ACSI Recruitment
Email: ACSIrecruitment@acsi.net
Description
Job Title: Collector -Bilingual (Spanish)
Reports To: Team Lead, Department Manager
FLSA Status: Non-Exempt
Approved: May 2023

Position Summary:

Communicate with/to the consumer in English and/or Spanish the nature of the debt and overcome objections and negotiate. Analyze accounts to determine the debtor’s ability to pay.

Responsibilities:

• Contact consumers by phone to resolve unpaid debt, insufficient payments, disputes, etc.
• Maintain a queue of accounts
• Understand and follow the Fair Debt Collections Practices Act (FDCPA), Health Insurance Portability and Accountability (HIPAA) and all other relevant laws and company policies as trained
• Maintain a working knowledge of all Clients in employee’s queue
• Skip Trace to find consumers
• Utilize the internet effectively for location information
• Process check and credit card payments
• Understand and follow policies and procedures regarding Deceased Borrowers, Disability claims, Incarcerated Borrowers, Borrowers deployed on active Military duty and Bankruptcy, etc.
• Attend all training and coaching opportunities.
• Other duties as assigned by management.

Knowledge and Skills:

• Fluent in English and Spanish – written and spoken
• Basic knowledge of Excel, WORD and Outlook
• Familiar with general office equipment – printer, copier, facsimile, phone
• Excellent verbal communication skills
• Ability to be Licensed as a Collection Agent and maintain licensure in all applicable states

Education and Work Experience:

• High School Diploma or GED required
• Work Experience: previous experience in collections, healthcare, or general office preferred, not required.

Physical Requirements:

• Ability to work 40 hours per week
• Ability to work remote after 90 days
• Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to retrieve files, attend meetings in other areas, etc.; lifting up to 10 lbs occasionally, ability to accurately and quickly record notes in computer system while speaking to customers.

Automated Collection Services, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Summary

• Paid Training
• Paid holidays
• PTO after 90 days of employment
• Medical, Dental, Vision Plans available after 60 days of employment
• 401(k) eligible after 90 days of employment