Careers

• General Information

o  Job Title:

Customer Service Representative (CSR1)

o  Location:

• 304 Northcreek Boulevard
• Goodlettsville, TN, 37072
• United States

o  Base Pay:

$15.00 – $20.47 / Hour

o  Other Compensation:

Additional Hourly Rate for Benefits

o  Employee Type:

Full Time Non-Exempt

o  Manage Others:

No

• Contact Information

o  Name:

ACSI Recruitment

o  Phone:

615-690-1677

o  Email:

ACSIRecruitment@acsi.net

• Description

Automated Collection Services, Inc (ACSI) is located in Goodlettsville, Tennessee – right outside of Nashville. ACSI is licensed nationally and operates from its newly remodeled corporate headquarters.

ACSI’s Mission is to provide continuous improvement for the benefit of our clients, employees and the company and we will treat everyone in a fair and friendly manner with dignity and respect.

Voted The Tennessean’s Top Work Places 2014 – 2023

A+ BBB rating

BBB Torch Award Winner for Ethics in 2022

ACSI has been in business for 35+ years servicing 3rd party industries including Government, Healthcare, Financial services, and more. We also operate as a 1st party Sub-Contractor for established servicing companies with the Department of Education.  

Employment Opportunity:

ACSI is looking to hire full-time REMOTE Customer Service Representatives within 75 miles of our corporate headquarters located in Goodlettsville, TN. The Customer Service Representative starting hourly rate is up to $20.47/hr. This rate includes a base wage and an additional rate for benefits like medical, health savings account (HSA), dental and/or vision. If you don’t need benefits or do not spend it all, the additional rate is yours to add to your paycheck or invest in 401K! 

Additional Benefits:

• 11 Paid Federal Holidays

• Sick Time- Accrues starting on your first day

• Vacation Time- Accrues starting at your 1 year of service

• Unpaid (scheduled) time off is allowed with client approval

• 401k eligible after 90 days of employment 

Work Schedule: This position requires availability during our hours of operation within the Central Times Zone. Hours and/or days are subject to change based contract/client need.

Hours of Operation

Monday 7:00 a.m. – 8:00 p.m.

Tuesday-Wednesday 7:00 a.m. – 7:00 p.m.

Thursday-Friday 7:00 am- 5:00 pm

As a Customer Service Representative, you are the first line of communication for our customers on the phone, through chat, or email. Whether answering simple questions or solving complex problems providing education and resolution. The key to your success is treating each customer Fair and Friendly with Dignity and Respect. You will have round-the-clock support from senior agents and supervisors who are just a phone call or chat message away when you need assistance. Our goal is to make the student loan experience easy for busy students and graduates!

Automated Collection Services, Inc is an Equal Opportunity and Affirmative Action Employer of Minorities / Females / Veterans / Disabled Individuals / other members of protected categories. In order to provide equal employment and advancement opportunities to all individuals, qualified applicants will receive consideration for employment without regard to an applicant’s race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, veteran status, or any other characteristic or status protected by law.

• Requirements

Qualifications:

• High school diploma (degree preferred or GED)

• Computer skills

• Ability to pass a federal background check and credit screen – As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background and credit screen investigations are conducted by the Office of Personnel Management (OPM).

• ACSI will required applicants to provide a copy of their most recent FULL credit report during the interview process. 

• Results of credit reports determine eligibility for all positions.   

• Strong interpersonal and communication skills

• High integrity & professionalism with the ability in all situations to maintain a customer service demeanor

• Self-managed and focused to maintain high levels of productivity in a work from home environment

• Ability to follow all rules, guidelines, policies and procedures in all situations

Accessibility:

• Must reside within 75 miles of corporate headquarters located at 304 Northcreek Blvd. Goodlettsville, TN 37072

• Required to have reliable transportation and the ability to travel to the corporate headquarters (during operational business hours) to complete onboarding requirements, receive/replace equipment, etc. ACSI will make every effort to provide ample notice.

• Full-Time schedule commitment- at this time, part-time schedules are not being offered.

Remote- Home Office:

• High speed internet connection with the ability to connect to your client assigned system utilizing a connection via ethernet cable. Wi-Fi connection is not permitted.

• The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered “high speed” your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.

• Home office with ZERO background noise and ZERO distractions

• It should be noted that in the event there are attendance issues or compliance issues, remote work may be suspended and work within the office may be required.
• Summary

READY TO JOIN OUR TEAM? We understand your time is valuable and that is why we have a very quick and easy application process. Once your application has been submitted, a member of our recruiting team will contact you via phone and/or email. Please be on the look-out for communications from us.  We look forward to meeting you!    

Please note: Hang on to your username and password you created during the application process. You will need them during the interview and onboarding process. 

General Information
Job Title:
Bilingual: Customer Service Representative (CSR1)

Location:
304 Northcreek Boulevard
Goodlettsville, TN, 37072 United States

Base Pay: $15.00 – $20.00 / Hour
Other Compensation: Health & Welfare rate added to actively worked hours

Employee Type: Full Time Non-Exempt
Description

REMOTE POSITION

Position Summary:

As a Customer Service Representative, you are the first line of communication for our customers on the phone, through chat, or email. Whether answering simple questions or solving complex problems providing education and resolution. The key to your success is treating each customer Fair and Friendly with Dignity and Respect. You will have round-the-clock support from senior agents and supervisors who are just a phone call or chat message away when you need assistance. Our goal is to make the student loan experience easy for busy students and graduates!

Automated Collection Services, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Requirements
Important Requirements for this position:

• Ability to read, write, and speak English & Spanish fluently
• You must reside within 50-75 miles of 304 Northcreek Blvd. Goodlettsville, TN 37072
• Must have the ability to travel to complete certain onboarding requirements at the office location as needed and required within appropriate time frames
• eQIP (5c) Clearance with The Department of Education preferred- but not required
• Previous experience working on an FSA contract preferred- but not required
• Ability to update and pass a federal background check if needed – As a federal contractor, this position requires U.S. citizenship and security clearance granting access to classified information. The background investigation is conducted by the Office of Personnel Management (OPM).
• Hours for this position (Pending)- Monday-Friday is not guaranteed. Nights and weekends possible.
  Additional shifts as they become available
• Work from home, remote, work is subject to change depending on client requirements, system/internet connection issues, and/or disciplinary or compliance issues.

Knowledge and Skills:

• Strong interpersonal and communication skills
• High integrity & professionalism with the ability in all situations to maintain a customer service demeanor
• Self-managed and focused to maintain high levels of productivity in a work from home environment
• Ability to follow all rules, guidelines, policies and procedures in all situations

Physical Requirements:

Remote- Home Office

• Personal Mobile Device- MUST be an IPHONE 7 or newer or an Android 9.2 or greater device
• High speed internet connection with the ability to connect to your client assigned system utilizing a connection via ethernet cable
• The Federal Communications Commission (FCC) set the standard for broadband internet at 25 Mbps for download speeds, and 3 Mbps for upload. To be considered “high speed” your download speed should be higher than the 25 Mbps standard, ranging anywhere from 100 to 1,000 Mbps.
• Home office with ZERO background noise and ZERO distractions

It should be noted that in the event there are attendance issues or compliance issues remote work may be suspended and work within the office may be required.

Summary
Benefits:

We also offer great benefits and perks

• Paid Training
• 11 paid holidays
• Paid time off (Sick) that starts to accrue on your first day
• Paid time off (Vacation) starts to accrue after first year of employment
• Medical, Dental, Vision Plans available after 60 days of employment
• 401(k) eligible after 90 days of employment

General Information
Job Title:
Collector
Location:
304 Northcreek Boulevard
Goodlettsville, TN, 37072 United States

Base Pay: $15.00 – $18.00 / Hour
Other Compensation: Commission Eligible
Employee Type: Full Time Non-Exempt

Contact Information
Name: ACSI Recruitment
Email: ACSIrecruitment@acsi.net
Description
Job Title: Collector
Reports To: Team Lead, Department Manager
FLSA Status: Non-Exempt
Approved: May 2023

Position Summary:

Communicate with/to the consumer the nature of the debt and overcome objections and negotiate. Analyze accounts to determine the debtor’s ability to pay.

Responsibilities:

• Contact consumers by phone to resolve unpaid debt, insufficient payments, disputes, etc.
• Maintain a queue of accounts
• Understand and follow the Fair Debt Collections Practices Act (FDCPA), Health Insurance Portability and Accountability (HIPAA) and all other relevant laws and company policies as trained
• Maintain a working knowledge of all Clients in employee’s queue
• Skip Trace to find consumers
• Utilize the internet effectively for location information
• Process check and credit card payments
• Understand and follow policies and procedures regarding Deceased Borrowers, Disability claims, Incarcerated Borrowers, Borrowers deployed on active Military duty and Bankruptcy, etc.
• Attend all training and coaching opportunities.
• Other duties as assigned by management.

Knowledge and Skills:

• Basic knowledge of Excel, WORD and Outlook
• Familiar with general office equipment – printer, copier, facsimile, phone
• Excellent verbal communication skills

Education and Work Experience:

• High School Diploma or GED required
• Work Experience: previous experience in collections, healthcare, or general office preferred, not required.

Physical Requirements:

• Ability to work 40 hours per week
• Ability to be present in the office and/or remote after 90 days
• Prolonged sitting required (1-2 hours at a time); ability to move around the office to retrieve files, attend meetings in other areas, etc.; lifting up to 10 lbs occasionally, ability to accurately and quickly record notes in computer system while speaking to customers.

Automated Collection Services, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

Summary

• Paid Training
• Paid holidays
• PTO after 90 days of employment
• Medical, Dental, Vision Plans available after 60 days of employment
• 401(k) eligible after 90 days of employment

• General Information

o  Job Title:

Bilingual: Collector

o  Location:

• 304 Northcreek Boulevard
• Goodlettsville, TN, 37072
• United States

o  Base Pay:

$16.00 – $18.00 / Hour

o  Other Compensation:

Commission Eligible 

o  Employee Type:

Full Time Non-Exempt

• Contact Information

o  Name:

ACSI Recruitment

o  Email:

ACSIrecruitment@acsi.net

• Description

Job Title:             Collector -Bilingual (Spanish)

Reports To:         Team Lead, Department Manager

FLSA Status:       Non-Exempt

Approved:          May 2023

Position Summary:

Communicate with/to the consumer in English and/or Spanish the nature of the debt and overcome objections and negotiate.  Analyze accounts to determine the debtor’s ability to pay.

Responsibilities:

• Contact consumers by phone to resolve unpaid debt, insufficient payments, disputes, etc.

• Maintain a queue of accounts

• Understand and follow the Fair Debt Collections Practices Act (FDCPA), Health Insurance Portability and Accountability (HIPAA) and all other relevant laws and company policies as trained

• Maintain a working knowledge of all Clients in employee’s queue

• Skip Trace to find consumers

• Utilize the internet effectively for location information

• Process check and credit card payments

• Understand and follow policies and procedures regarding Deceased Borrowers, Disability claims, Incarcerated Borrowers, Borrowers deployed on active Military duty and Bankruptcy, etc.

• Attend all training and coaching opportunities.

• Other duties as assigned by management.

Knowledge and Skills:

• Fluent in English and Spanish – written and spoken

• Basic knowledge of Excel, WORD and Outlook

• Familiar with general office equipment  – printer, copier, facsimile, phone

• Excellent verbal communication skills

• Ability to be Licensed as a Collection Agent and maintain licensure in all applicable states

Education and Work Experience:

• High School Diploma or GED required

• Work Experience:  previous experience in collections, healthcare, or general office preferred, not required.

Physical Requirements:

• Ability to work 40 hours per week

• Ability to work remote after 90 days

• Work is in a typical office environment; prolonged sitting required (1-2 hours at a time); ability to move around the office to retrieve files, attend meetings in other areas, etc.; lifting up to 10 lbs occasionally, ability to accurately and quickly record notes in computer system while speaking to customers.

Automated Collection Services, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or national origin.

• Summary

• Paid Training

• Paid holidays

• PTO after 90 days of employment

• Medical, Dental, Vision Plans available after 60 days of employment

• 401(k) eligible after 90 days of employment