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Friday, January 19, 2018

Consumer Survey

Please Take a Moment To Fill Out the Consumer Survey Below

Thank you for giving us the opportunity to serve you better by participating in a brief survey. Based on your recent interaction with ACSI, please answer the following questions. The survey uses a scale of 1 to 5, where a 5 means “Strongly Agree,” a 4 means “Somewhat Agree,” a 3 means “Neither Agree Nor Disagree,” 2 means “Somewhat Disagree,” and 1 means “Strongly Disagree.”

My call was answered promptly.

The representative was knowledgeable about my account.

The agent was courteous and willing to help me.

The agent was thorough and explained my circumstances.

I feel the agent was attempting to provide assistance.

Overall, I am satisfied with my ACSI telephone call today.

To provide additional feedback or if you have further questions, please feel free to call 1.800.467.2316. ACSI thanks you for giving us the opportunity to serve you better.