Automated Collection Services, Inc. (ACSI) was established in 1988 as an accounts receivable management company. ACSI provides total recovery management services to the higher education, healthcare, government, and financial markets on a national basis. Our strong client relationships; the long tenure of our employees’ service records; solid, experienced leadership; and excellent results have established ACSI as a financially sound company with a reputation for delivering on our promises, providing top-notch customer service to both our clients and their consumers, and performing as a top-tier agency. We are also active members and participants in local and nationwide professional affiliations as listed here and subscribe to independent validation of regulatory, security, and contract compliance certifications as described here.
Our people are the foundation for everything we accomplish at ACSI, and their tenure, which far exceeds industry average, is a testament to ACSI’s commitment to its employees and their commitment to the company. We are extremely proud of ACSI’s employees and their performance that contributes to our success. Read more about ACSI’s staffing approach here and here.
Located in Nashville, Tennessee, ACSI operates from its new corporate headquarters adjacent to the Opryland Hotel. This 25,500-square-foot, custom build-out call center and collection facility provides the expansion capacity necessary to keep pace with ACSI’s projected growth. To complement this facility and to better serve our clients, we are also establishing additional satellite facilities in other time zones to expand our capabilities. ACSI’s high-quality work environment has also enabled us to deploy new, advanced technologies that place us at the forefront of our industry. In addition, our facility is located near a large labor pool of qualified U.S. workers and is ergonomically practical, ecological- and employee-friendly. We also employ Spanish-speaking Recovery Agents and have the ability to utilize external translation services should they be required. Read more about ACSI’s facility here.
ACSI will continuously invest in its commitment, culture, leadership, sponsorship, and participation for the purpose of providing our clients with the benefits of superior performance, a collaborative and productive relationship, and real-world accomplishments that matter to our clients and their success.